Your 2021 Benefits Resource

Employee Assistance Program

The Optum EAP offers confidential information, support and referral services to help you be productive and handle day-to-day challenges. EAP services are available to you and your family at no additional cost.

There are eight (8) face-to-face counseling visits per issue per year offered to employees and household members.

For more details on how you can take advantage of these services please call (866) 248-4094, or visit (access code: genesystele)

Some of the issues the Optum EAP helps address include:

  • Child care and parenting
  • Helping aging parents
  • Financial issues
  • Legal concerns
  • Work and career
  • Emotional well-being
  • Addiction and recovery
  • Wellness and prevention
  • Concierge and convenience services
  • Life events


Available through our EAP program, Genesys employees have access to Talkspace, an online therapy service that connects users to a dedicated, licensed therapist in their state of residence via private messaging or live video. Users can regularly message their dedicated therapist via text, voice or video as life happens – anywhere, anytime.

Click here for instructions on how to enroll and to read a list of frequently asked questions.

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