Time Off

Your well-being is a top priority. That’s why Genesys is excited to provide you with additional time off each year.

August Free Fridays

Take every Friday off in August. For employees based in countries that accrue paid time off (PTO), these days will be gifted to you in addition to the rest of your accrued PTO.

Year-End Time Off

Genesys wants you to have the opportunity to fully detach from work and return refreshed in the new year. All employees are asked to take PTO from Friday, December 24, 2021 through Sunday, January 2, 2022 (inclusive) so that everyone can fully disconnect at the same time. Employees based in countries that accrue PTO will be asked to apply PTO for the days that are not designated as public holidays between December 24 and January 2. Please note that in some jurisdictions this is pending local approval.

For business continuity, some employees in business-critical roles may be asked to work during the August and December breaks, to be determined by your management. Employees who will be asked to work in critical roles during the August Free Fridays will be compensated with the same number of days off to use at a different time. Please see the FAQs below and talk with your manager or HR Business Partner if you have additional questions.

Open Time Off

Watch this brief video to learn more about Genesys’ Open Time Off (OTO) policy.

back to top


Q: Why am I being granted these extra days off?

A: We care about your health and well-being. We want you to have additional time to step away from work and focus on your well-being, your family, and your other personal priorities.

Q: Why are you announcing this now?

A: We are pleased to be able to notify you now of this extra time off so that you can plan accordingly and make the most of it.

Q: What if I am notified that I am in a critical role and need to work on one of these days off?

A: For the August Free Fridays, you will be granted the same number of days to use at another time within 4 weeks. For the year-end closure, you will maintain your accrued paid time off allotted for that period and will be able to use those days another time based on your country’s paid time off rules.

Q: Am I losing some of my accrued paid time off?

A: The four August Free Fridays are being gifted to all employees each year and will not affect accrued time off. For employees based in countries that accrue PTO, this means that if you take a week off in August (Monday through Friday), only four days will be deducted from your PTO balance instead of five.

For the days off from December 24 through January 2 that are not official public holidays in your country, employees based in countries that accrue PTO will need to use PTO on those days. Your HRBP will work with you to arrange this and answer questions about your specific situation.

Q: What is the process to request/record this time off?

A: For August Free Fridays, if you typically use Oracle to request absences, you do not need to take any action. For countries that do not use Oracle, the process to record time off remains the same.

For the year-end closure, all employees should request the time off via the method they typically use for time off. If you end up needing to work on those days, you will need to cancel the requested time off in order to use those days at another time.

Q: What if I do not want to use my PTO at the end of the year?

A: We are encouraging everyone to take this time off so that we can all fully disconnect from work without worrying about emails or internal requests. Feedback from last year’s year-end time off was overwhelmingly positive, so we have decided to make this permanent. The exact dates for each year-end closure will be determined annually. The company intends for the year-end break to occur each year between December 24 (inclusive) and the first business day after January 1. Your HR Business Partner can discuss this with you if you have further questions or concerns. “