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- Contact Your PlanGenesys Care Coordinators are your initial point of contact for benefits and care-related questions, including claims, ID cards, and a wide range of other issues. In the event that you need to directly contact the claims administrator for a specific benefit plan, please use the contact information listed below.
Benefit Plan Provider Name and Group ID Toll-free Member Services Number Web Site Enrollment Platform Alight (844) 487-5599 Genesys.benefitsnow.com All Benefits Genesys Care Coordinators (877) 498-3041 GenesysHealthPlan.com Medical HDHP and PPO Plans (877) 498-3041 GenesysHealthPlan.com Kaiser Permanente (California) (800) 464-4000 www.kp.org HMSA (Hawaii) (includes Medical, Dental, Vision, and Life/AD&D) (800) 776-4672 www.hmsa.com Prescription Drug OptumRx (877) 498-3041 optumrx.com Health Savings Account (HSA) Health Equity (877) 924-3967 www.MyHealthEquity.com Flexible Spending Account (FSA) Health Equity (877) 924-3967 www.healthequity.com/wageworks Dental Anthem (877) 567-1804 www.anthem.com/ca Vision VSP (800) 877-7195 www.vsp.com Chiropractic American Specialty Health (ASH) (for Kaiser Permanente HMO participants) (800) 678-9133 ashlink.com/ash/hp Commuter Benefits HealthEquity (877) 924-3967 www.healthyequity.com/wageworks Life and AD&D Insurance New York Life – Group Benefit Soulutions (formerly Cigna) (800) 828-3485 genesys.cignatrustedadvisor.com Disability (STD/LTD) New York Life – Group Benefit Soulutions (formerly Cigna) To open a claim or inquire about an open claim, call (800) 36-CIGNA General questions can be sent to [email protected]
genesy.cignatrustedadvisor.com Mental Health Care Lyra Health 877-335-0372 genesys.lyrahealth.com Accident Insurance Aflac (800) 433-3036 aflacgroupinsurance.com Critical Illness Aflac (800) 433-3036 aflacgroupinsurance.com Hospital Indemnity Aflac (800) 433-3036 aflacgroupinsurance.com Legal Services MetLife (800) 821-6400 legalplans.com Auto & Home Insurance MetLife (800) 438-6388 www.metlife.com/mybenefits Pet Insurance Nationwide (877) 738-7874 benefits.petinsurance.com/genesys 401(k) Fidelity (800) 835-5097 www.401k.com Financial Planning BrightPlan N/A brightplan.com/enroll Online Tutoring Varsity Tutor (800) 836-0181 www.varsitytutors.com/partners/genesys Digital Health Tool Rally Program (877) 722-7693 health.werally.com/client/genesys/register Federal Credit Union Elements Financial Federal Credit Union (800) 621-2105 www.elements.org - Get Help With Claims and Other Problems
- HDHP and PPO Plan Participants should contact your Genesys Care Coordinators at (877) 498-3041 for support.
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- Kaiser HMO Plan Information
- Kaiser 2023 SBCs
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- 2022 Kaiser Northern CA Group Agreement
- 2022 Kaiser Northern CA Traditional HMO Evidence of Coverage
- 2022 Kaiser Northern CA Chiropractic Evidence of Coverage
- 2022 Kaiser Southern CA Group Agreement
- 2022 Kaiser Southern CA Traditional HMO Evidence of Coverage
- 2022 Kaiser Southern CA Chiropractic Evidence of Coverage
- Transparency in Coverage
- HDHP and PPO Plan Information
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- Summary Annual Report
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- Find a Provider
- Anthem Dental Standard Plan Benefit Summary
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- Anthem Dental Standard Plan Certificate
- Anthem Dental Enhanced Plan Certificate
- Anthem Member Login Instructions
- Ask a Dental Hygienist
- Tips for Dental Care with Diabetes
- Enrollment Request for Additional Coverage (for people who are pregnant or diabetic)
- HMSA Dental Certificate
- HMSA Dental Plan Agreement
- Vision Plans
- VSP Benefit Summary
- Check out VSP.com
- Essential Medical Eye Care
- Diabetic Eyecare Plus Program
- VSP 2022 CA Annual Member Notification
- Your Vision Coverage Works Overtime In-Network
- Frames to Match Your Style and Budget
- Savings Never Looked So Good
- HMSA Vision Certificate
- HMSA Group Health Plan Agreement
- Save on Brand-Name Hearing Aids
- Save Now on Health, Wellness, Lifestyle Products and Services
- Avoid the Blue Light Blues
- Pharmacy Benefits
- Life and Disability Insurance
- CIGNA Group Universal Life Insurance Brochure
- Cigna Trusted Advisor website
- Group Life Insurance Certificate
- Accidental Death & Dismemberment Insurance Certificate
- HMSA Life and AD&D Certificate of Insurance
- HMSA Proof of Death insurance claim form
- HMSA application to convert Group Term Life Insurance
- HMSA Guaranty Association Act
- Term Life Insurance Summary of Benefits
- Short-term Disability Insurance Summary of Benefits
- Long-term Disability Insurance Summary of Benefits
- AD&D Insurance Summary of Benefits
- 401(k) Retirement Savings Plan
- Mental Health Care
- Legal Services
- Flexible Spending Account (FSAs)
- FSA Calculator
- FSA Quick Start Guide
- Dependent Care FSA Quick Start Guide
- Health Care FSA Rollover
- Limited Purpose FSA Rollover
- 2023 HSA vs FSA – What’s the Difference?
- FSA Reimbursements
- FSA Reimbursement form
- Orthodontia Claims
- Orthodontia Claim Form
- FSA Dependent Care (DCRA) Reimbursements
- FSA Dependent Care (DCRA) Reimbursement Form
- Health Equity Resource Hub
- Health Savings Accounts (HSAs)
- AFLAC Accident Insurance
- AFLAC Critical Illness
- AFLAC Hospital Indemnity
- Metlife Auto & Home Insurance
- Pet Insurance
- Varsity Tutor
- Discount and Savings
- Other Resources
- Genesys Benefits FAQs
- Genesys Flexible Benefits Plan
- Genesys Wrap Plan Document
- 2023 Domestic Partner Monthly Imputed Income
- 2022 Domestic Partner Monthly Imputed Income
- Individual State Family and Medical Leave Notices
- Forms