Resources - Genesys

It pays to do your homework. It will help you keep your costs down, choose the right provider, and calculate healthcare expenses. Use the following tools to help you make important health care decisions during open enrollment and all year long. These tools will be updated periodically, so check back from time to time.

For a list of frequently asked questions and answers about Genesys 2023 benefits, click here.

2023 Benefits Resources
2022 Benefits Resources
Genesys Benefits Newsletters
Well-Being
- Rally – Physical Well-Being
- Lyra Health - Mental & Emotional Well-Being
- Financial Well-Being
  - BrightPlan
    
    Enroll in BrightPlan
    
    BrightPlan Finance Fridays Webisodes
    
    Upcoming Webinars
    
    5 Money Moves to Make
    
    SECURE Act: Implications & Financial Planning Opportunities
    
    Elements Financial Credit Union
BenefitsNow Online Enrollment Instructions
Videos

Contact Your Plan

Genesys Care Coordinators are your initial point of contact for benefits and care-related questions, including claims, ID cards, and a wide range of other issues. In the event that you need to directly contact the claims administrator for a specific benefit plan, please use the contact information listed below.

Benefit Plan	Provider Name and Group ID	Toll-free Member Services Number	Web Site
Enrollment Platform	Alight	(844) 487-5599	Genesys.benefitsnow.com
All Benefits	Genesys Care Coordinators	(877) 498-3041	GenesysHealthPlan.com
Medical	HDHP and PPO Plans	(877) 498-3041	GenesysHealthPlan.com
	Kaiser Permanente (California)	(800) 464-4000	www.kp.org
	HMSA (Hawaii) (includes Medical, Dental, Vision, and Life/AD&D)	(800) 776-4672	www.hmsa.com
Prescription Drug	OptumRx	(877) 498-3041	optumrx.com
Health Savings Account (HSA)	Health Equity	(877) 924-3967	www.MyHealthEquity.com
Flexible Spending Account (FSA)	Health Equity	(877) 924-3967	www.healthequity.com/wageworks
Dental	Anthem	(877) 567-1804	www.anthem.com/ca
Vision	VSP	(800) 877-7195	www.vsp.com
Chiropractic	American Specialty Health (ASH) (for Kaiser Permanente HMO participants)	(800) 678-9133	ashlink.com/ash/hp
Commuter Benefits	HealthEquity	(877) 924-3967	www.healthyequity.com/wageworks
Life and AD&D Insurance	New York Life – Group Benefit Soulutions (formerly Cigna)	(800) 828-3485	genesys.cignatrustedadvisor.com [email protected]
Disability (STD/LTD)	New York Life – Group Benefit Soulutions (formerly Cigna)	To open a claim or inquire about an open claim, call (800) 36-CIGNA General questions can be sent to [email protected]	genesy.cignatrustedadvisor.com
Mental Health Care	Lyra Health	877-335-0372	genesys.lyrahealth.com
Accident Insurance	Aflac	(800) 433-3036	aflacgroupinsurance.com
Critical Illness	Aflac	(800) 433-3036	aflacgroupinsurance.com
Hospital Indemnity	Aflac	(800) 433-3036	aflacgroupinsurance.com
Legal Services	MetLife	(800) 821-6400	legalplans.com
Auto & Home Insurance	MetLife	(800) 438-6388	www.metlife.com/mybenefits
Pet Insurance	Nationwide	(877) 738-7874	benefits.petinsurance.com/genesys
401(k)	Fidelity	(800) 835-5097	www.401k.com
Financial Planning	BrightPlan	N/A	brightplan.com/enroll
Online Tutoring	Varsity Tutor	(800) 836-0181	www.varsitytutors.com/partners/genesys
Digital Health Tool	Rally Program	(877) 722-7693	health.werally.com/client/genesys/register
Federal Credit Union	Elements Financial Federal Credit Union	(800) 621-2105	www.elements.org

Get Help With Claims and Other Problems
- HDHP and PPO Plan Participants should contact your Genesys Care Coordinators at (877) 498-3041 for support.
Medical Plans
- Find a Doctor
- Telehealth with OC24health
  - Getting Started
  - How to Set Up Your Account
- Kaiser HMO Plan Information
  - Kaiser 2023 SBCs
    
    2023 Kaiser Northern CA SBC
    
    2023 Kaiser Southern CA SBC
  - Kaiser 2022 SBCs
    
    2022 Kaiser Northern CA SBC
    
    2022 Kaiser Southern CA SBC
  - Kaiser 2022 Group Agreements
    
    2022 Kaiser Northern CA Group Agreement
    
    2022 Kaiser Northern CA Traditional HMO Evidence of Coverage
    
    2022 Kaiser Northern CA Chiropractic Evidence of Coverage
    
    2022 Kaiser Southern CA Group Agreement
    
    2022 Kaiser Southern CA Traditional HMO Evidence of Coverage
    
    2022 Kaiser Southern CA Chiropractic Evidence of Coverage
  - Transparency in Coverage
- HDHP and PPO Plan Information
  - UMR Summary Plan Description
  - UMR 2023 SBCs
    
    UHC PPO SBC
    
    UHC HDHP Plan 1 SBC
    
    UHC HDHP Plan 2 SBC
  - UMR 2022 SBCs
    
    UHC PPO SBC
    
    UHC HDHP Plan 1 SBC
    
    UHC HDHP Plan 2 SBC
  - Transparency in Coverage
- Hawaii HMSA PPO Plan
- Summary Annual Report
Dental Plans
Vision Plans
Pharmacy Benefits
- UHC OptumRx Mail Order
- UHC Specialty Rx Member Experience Process
Life and Disability Insurance
401(k) Retirement Savings Plan
Mental Health Care
Legal Services
- MetLife Legal Plan Benefits Summary
- MetLife Legal Plan FAQ
Flexible Spending Account (FSAs)
Health Savings Accounts (HSAs)
AFLAC Accident Insurance
AFLAC Critical Illness
AFLAC Hospital Indemnity
Metlife Auto & Home Insurance
- Metlife Auto & Home Insurance
- Metlife Auto & Home Insurance FAQ’s
Pet Insurance
- My Pet Protection® from Nationwide
Varsity Tutor
- Varsity Tutors (Online Tutoring, Classes, and Extracurriculars) Highlights
- Varsity Tutors In-Depth
Discount and Savings
- Simple Values Discounts and Savings
- TruHearing – Hearing Aid Discounts & Service
Other Resources
- Genesys Benefits FAQs
- Genesys Flexible Benefits Plan
  - Plan Document
  - Health Care FSA Carryover Amendment
- Genesys Wrap Plan Document
- 2023 Domestic Partner Monthly Imputed Income
- 2022 Domestic Partner Monthly Imputed Income
- Individual State Family and Medical Leave Notices
  - California Notice
  - Massachusetts Notice
Forms